WILLIAM OWUSU | SUPPORT ENGINEER
St Albans, UK
How long have you worked for Modality Systems?
I started in May 2018, so at the time of writing this, exactly three months!
What attracted you to the company?
I felt I needed a new challenge and something you could say, out of my comfort zone; to help me progress and develop my skillset.
What was your first day like?
On my first day I felt nervous going into new surroundings yet eager for what was to come, and excited to show Modality Systems that I deserve to be here.
What does working here mean to you?
To me, working here has really shown me that you can enjoy being part of a great working group and be part of a company that makes you feel everyone is on the same wavelength and is striving to achieve things together.
How would you describe what you do?
I’m part of the support team; my job is to resolve customer faults and make sure things don’t break while hopefully creating positive customer relationships along the way.
Describe Modality Systems in one word:
Challenging (in a good way!)
What's the best part of your job?
I’d say my work colleagues are the best part of my job, it helps having good people around you who are able to assist when needed as well as motivate you at the same time to bring the best out of you.
Describe a typical day:
My day-to-day job involves liaising with customers from different locations across the world regarding incidents, faults and any technical queries. From coming in first thing to finishing my shift, there will always be something different you come across.
If you could have one super power, what would it be?
Definitely Invisibility, because with great powers come great responsibilities!
What's your favourite food?
This is a hard one.. due to my Ghanaian roots, I like a lot of different foods and enjoy home cooking, but I have to say my favourite food is Jerk Chicken with Rice and peas.
If you could be an animal, what would you be and why?
I feel I would be a cheetah because not only are they my favourite, I like their athleticism and their determination to try and overcome situations that would not seem possible.