SAM AUSTIN | INCIDENT MANAGER, SUPPORT (UK)
St Albans, UK
How long have you worked for Modality Systems?
Five years and ten months (give or take a day!)
What attracted you to the company?
The talent of the people who work here. The passion and diversity, compared to other companies, which comes from the top of the business to the people on ground level. The ability to grow and take on new challenges each day rather than a generic day-to-day company Job.
What was your first day like?
So this was interesting… The office in St Albans had only around 5 or 6 people working there with a few empty desks around but not too much else. I was given a very old laptop which struggled to work and there was a lack of structure that I was used to from previous employment. With Modality Systems being my first main job I’ve ever had, and starting just months after finishing my computer science degree I did feel quite under pressure on that day and certainly the first 3 months I learned more than I ever have!
What does working here mean to you?
It does mean a large amount to me working at Modality Systems. It’s a company that has a great reputation and with a large amount of people passionate and dedicated to what they are doing it always puts a smile on my face. I’d like to think I share the same passion everyday, and really strive to improve what I do each day in Support.
How would you describe what you do?
Full on and intense with no day the same is what it has been like working in Support. Whether working as an Engineer for 2 ½ years to working as an Incident Manager, the work has been very full on and certainly keeps me busy! The more work I find myself getting involved in the more I continue to learn as well as show my qualities.
Describe Modality Systems in one word (or sentence):
People who are passionate about what they are trying to do with the ability to use that passion in the right way.
What's the best part of your job?
The ability to learn a large amount in a role which interacts with the engineers, other support staff and our support customers. They always push me further than I think I can go, but during difficult days they can still put a smile on my face.
Describe a typical day:
Full on and unpredictable. From a mundane day where trying to improve certain processes is the main task to full on escalations from multiple customers at the same time always keeps me on my toes. How to approach and deal with those situations by making changes to what I do is a big reason why I still work here today.
If you could have one super power, what would it be?
Mind reader - I’ve always been a people person and from my family's working background its something that can make a big difference!
What's your favourite food?
Pasta – I could it eat it all day and every day!
If you could be an animal, what would you be and why?
Lion - To be able to lead from the top.