How to use Microsoft Teams for your telephony and conferencing in 2019 

Insight session, Thursday 28th February 2019

In recent years, the discussion for migrating telephony and conferencing services to Skype for Business has been a relatively straight forward choice of swapping like-for-like business communications services, often triggered by a compelling reason to review existing infrastructures. But with the arrival of Microsoft Teams, ever wondered what that would mean for you?

In this educational session we uncover the capabilities within Microsoft Teams voice and conferencing features, what options are available and how you can assess your organisation's readiness. We also covered various options from 'bring your own service' models through to utilising Microsoft cloud for both telephony and conferencing. 




Tom Arbuthnot principle Solutions Architect

Tom Arbuthnot

Principle Solutions Architect

Tom Arbuthnot is Principal Solutions Architect at award-winning communication and collaboration specialists, Modality Systems. He is a Microsoft Certified Master (MCM) and Microsoft Valuable Professional (MVP), recognition of his knowledge of enterprise communications and collaborations, and the contribution he makes to the technology community as a subject matter expert. He is also a regular blogger, has a regular podcast with UCToday at and is a regular speaker at industry events such as Microsoft Ignite. He co-runs The Microsoft UC User Group London.

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In this educational session we explored methods and best practices to help you successfully land and scale Microsoft Teams in your organisation. We looked at the user and technical considerations required, steps to help you apply the right governance and control as well as automating processes using bots.


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Thinking about moving from Skype for Business to Microsoft Teams? Then this insight session is the perfect place to get you started on a successful transition. 

We looked at migration options and models available, and outlined some of the considerations required to help you make the right decisions for your users and business. This session covered both the technical and user aspects of this change, with suggestions on best practices and key aspects to ensure success


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This insight session provides you with a clear understanding of which of the Microsoft Office 365 collaboration tools; Teams, Yammer, Skype for Business, SharePoint and email to use and when for your communication needs. 


Measuring the value of digital teamwork

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This session looked at how we can measure 'success' with Modality Systems Teamwork Analytics solution. Teamwork Analytics provides insights on the real activity, usage and behaviours of Microsoft Teams and its users, with the objective of driving a better understanding of the utilisation trends to facilitate continuous improvement initiatives and visibility of the value being recognised by the business. 


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Microsoft Teams might be the new kid on the block, but it is maturing fast in terms of its feature set and the number of businesses that are embracing it to improve teamworking and collaboration. But how much do you really know about Microsoft Teams?

In this session, we answer all your Microsoft Teams questions, covering what it is, where does it fit in the organisation compared to other tools, what are the business benefits, what does the journey to deploying Teams look like, how to best adopt it - especially those migrating from Skype for Business, and a look at the non-technology factors such as people, culture and governance.


Learn more about Microsoft Teams

Where ever you are on your journey, we can help.


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