Defining your technology roadmap with Office 365 - part 2
To unlock the benefits of Office 365, your business needs to prioritise use cases and understand the capabilities of the tools available. In this episode, Global Head of Marketing Ian Guest talks about the importance of setting clear objectives, with real-world examples of organisations that have improved the way they work with collaboration technology.
"...understand what you want to achieve, understand the tools available and then put the right processes in place with governance and cultural change. Bring people along with you on the journey."
- Ian Guest, Global Head of Marketing, Modality Systems
Watch the interview below, hosted by Global Head of Strategy Justin Morris.
More in this series:
Part 1 - Digital disruption in the modern business with CTO Nick Seagrave
Part 3 - Enterprise collaboration with Microsoft Teams with Project Manager Lyndsay Ansell
Part 4 - Supporting user experience with ongoing measurement with Principal Solutions Architect Tom Arbuthnot
Justin: Ian in your view, what are the key business drivers that Office 365 can address?
Ian: Office 365 is a rich set of applications all in one place. When you look at some of the key drivers for a CIO or CTO, you've got security and compliance, the ability to make people more flexible in the way they're working, and joining together disparate systems used on an operational basis. There was a stat from Gartner that said thirty to forty percent of IT budgets on average are spent on shadow IT. I think what Office 365 gives you is a chance to not necessarily combat and lock down, but to actually give something better.
Justin: I think that's a really good point. It's all about creating a really rich employee experience and IT being a partner in that.
Ian: Absolutely. IT is becoming closely locked into business needs and technology is facilitating new ways of doing things - it's that transformational aspect. There are a lot of organisations looking to modernise. What ever their business driver is, IT has become a fundamental part of delivering the solutions to help that happen, and people are very much at the centre of change.
Justin: That's a really key part of digital transformation, isn't it?
Ian: It's very much based around people. These days if you look at projects, probably only thirty percent is based around the technology because it's all available and accessible from the cloud. You can switch it on and it pretty much works - there are some exceptions - but then you look at the other seventy percent of that project, and it's based around cultural change, governance and the business process.
Justin: On the adoption side of things it might be a good idea to give an overview of some of the tools in Office 365. We hear a lot about Microsoft Teams and Yammer but there are other content elements to Office 365, like OneNote and Sharepoint - the central heart of Office 365 when it comes to working in a team.
Ian: It is, and coming back to the point around all the rich applications within Office 365, as a business it's about using the right tools for the purpose the business wants to achieve. Looking at a couple of examples, we have a customer running a safety business with a big investment in Yammer. What they wanted to do was around crowd sourcing of ideas, and internal communications was a key thing. They put a lot of emphasis on Yammer in terms of spreading the news, making sure people were kept up-to-date, building interaction and reducing attrition rates.
We've then got a customer in the public sector that have started on the Microsoft Teams journey. They've been working on a modernisation strategy for some years now and have started to adopt the cloud. They're a very big organisation so it takes some time, particularly in the public sector. Teams is a great interface into so many different technologies, but what they've done is they've started working with individuals and groups to identify the use cases for Teams and controlling it that way. They've done the work up-front by preparing. One great example of a Teams use case they had was for a group of health workers, where they suddenly achieved a great deal of value from using OneNote to put the staff rota in one place. Many of us would think that's logical but they were sending this around via email and in other ways. Teams has formed a collaborative hub for this group of people and improved the way they work. That's all because of the preparation this organisation did.
Justin: There's an important element there in setting out objectives.
Ian: Yes, it's all about understanding what you want to achieve, setting objectives and understanding that it's more than just the technology.
Justin: And there are key considerations for managing that change successfully, like engaging with leadership and parts of the business to get that adoption approach right when it comes to the user cases.
Ian: A lot of that work has to be done up-front. You mentioned user experience earlier. We live in a world that's always on - we expect things now and everybody wants it instantly. We get bored if it doesn't happen straight away. That mentality is also coming into the business. So really understand what you want to achieve, understand the tools available and then put the right processes in place with governance and cultural change. Bring people along with you on the journey.
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