There are few who would debate the fact that we are all busier now than we were in the past. The explosion of the internet and other technologies has given growth to new opportunities and dramatically transformed the way we work. Long gone are the days of a paper-based internal memo. In today’s fast moving, always on, ‘want it now’ world, presence empowered voice and instant messaging are fast becoming the communication currencies of choice; however, having the functionality available to multi-task and react quickly is not always enough.
[Note: this blog was updated in February 2019]
With all the distractions and demands on our time, it is easy to miss an incoming instant message or call from a colleague, partner or even a customer. Not knowing you have missed it is a very different problem, which at best can be a mild inconvenience to the person trying to reach you. At the other extreme, it could have far greater ramifications to the individuals involved as well as your organisation.
Have you ever missed an IM or call that you wished you hadn’t?
If you answered yes, then SuperToast is your solution.
SuperToast is a unique application designed by Modality Systems to alert Microsoft Lync and Skype for Business users of missed instant messages and calls.
How it works:
When you receive an instant message that is not acknowledged within a certain timeframe or a call goes unanswered, SuperToast will notify you by displaying the missed item in a pop-up window. The notification remains on your screen until you either click it away or click on the missed IM message to re-engage. If you have more than one missed item, SuperToast will stack the conversations in the order they were missed. Any subsequent missed instant messages or calls are then added to the stack, providing you with a viewable list of all missed conversations. Once viewed, SuperToast will remove the relevant message from the notification list.
- More notification settings
- The ability to change the size and colour of the notification
- Flexibility to add business branding
Want to see SuperToast in action? Start your 30-day free trial today.
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