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How our customers are using Diagnostics

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How our customers are using Diagnostics

Written by Modality Newsroom on 30, August 2018

In the final episode of our vlog series exploring the key components of Diagnostics, Global Head of Marketing Ian Guest and Principal Solutions Architect Tom Arbuthnot give some examples of how our purpose-built solution is helping customers.

Different areas affect different organisations. Using Virtual Static Users –  virtual Skype clients that make continuous test calls - Diagnostics can help your business get to the source of common issues, without the need for network level access.


“The first thing we do is go in and look at the network because that is often a pain point.” – Tom Arbuthnot


This baseline of how your network is performing immediately points out issues such as packet loss, jitter and latency. Diagnostics also enables your IT team to detect sub-optimal devices, which can have a negative impact on user experience.

Learn more about the benefits of using Diagnostics to continuously monitor your Skype for Business and Microsoft Teams environment in the video below, with real-world examples.


Want to find out more about the benefits of Diagnostics for your business?

Download Diagnostics product sheet


More in this series:

Part 1 – Virtual Static Users explained

Part 2 – The Modality Systems Stream Score explained

Part 3 – Why we chose Power BI

Part 4 – Our stance on real-time alerting

Part 5  Our collaboration service wrap explained

Part 6 Supporting user experience


You might also like:

Diagnostics - what it is and why you need it with CTO Nick Seagrave


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