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Why employee adoption is the key to capturing solid ROI from new business technology

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Why employee adoption is the key to capturing solid ROI from new business technology

Written by Modality Newsroom on 5, March 2017

If you’re looking to implement a cloud communications solution in your organisation such as Office 365 and Skype for Business, the good news is you’re already looking at the right equipment. At the heart of Office 365 is Skype for Business – an innovative platform for calling, conferencing, video, and sharing; team members can now connect and collaborate better and more efficiently than ever before. Skype for Business delivers real-time communications in the familiar Skype interface users already know & love, combinded with office applications they use every day.

Don’t let your talent ignore your technology

As many organisations have discovered, employee adoption is key to capturing solid ROI from new business technology. However, even after exhaustive shortlisting, prototyping, implementation and roll-out, many business technology solutions fail to deliver the results. Before you consider replacing the technology, take a moment to consider how your people are actually using it. Without the proper onboarding, training and support, many technology investments are destined for under-utilisation, leaving your team under-performing.

Make sure your people make the most out of the latest technology

Poor onboarding can lead to staff looking for communication and collaboration solutions themselves; creating security risks, affecting client experiences and harming employee productivity. Don’t risk your cloud investment by ignoring the uptake and adoption component.

Our recent webinar looked at how Skype for Business and Cloud Communications can potentially help your team handle customer issues in half the time, and increase the speed of resolution. Our user adoption services have been known to drive company-wide adoption of Skype for Business and increase employee performance up to 94%. Together with our bespoke apps:

  • TrainMe: complete user instruction and education
  • SurveyMe: user satisfaction surveys to monitor adoption
  • CustomInvite: enhances quality of Skype user experiences

We helped our customers reduce staff training time by 40-70%, and improved productivity by 28 minutes per user, per day. 

Watch our webinar, 'Skype for Business: uptake, adoption and results' on-demand now, and learn how Modality Systems’ user-centric approach can help your organisation:

  • Increase productivity
  • Save cost
  • Improve employee satisfaction
  • Reduce support calls
  • Improve operational efficiencies
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