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Diagnostics - Supporting user experience

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Diagnostics - Supporting user experience

Written by Modality Newsroom on 23, August 2018

In the penultimate episode of our series exploring the key components of Diagnostics, Head of Global Marketing Ian Guest addresses how our Diagnostics solution enhances user experience.

“In any technology project…user experience is quite a key aspect. It’s estimated that 70% of change projects fail due to people related issues.” Ian Guest


Diagnostics is built to support this top level user experience. With a better communications and collaboration environment, businesses will see greater user adoption and business value.

Find out how Diagnostics can ensure your workforce is getting the most out of new technology, and help your IT team to avoid issues in these key areas:

  • Network performance
  • Adoption skills
  • Devices
  • Software

“We think of Diagnostics as part of the methodology.” – Tom Arbuthnot


Watch the video below to learn more.


Diagnostics from Modality Systems is the purpose-built answer to continuous Skype for Business and Microsoft Teams service improvement – proactively measuring the real time performance of your communications and collaboration environment.

Want to find out more about the benefits of Diagnostics for your business?

Download Diagnostics product sheet


More in this series:

Part 1 – Virtual Static Users explained

Part 2 – The Modality Systems Stream Score explained

Part 3 – Why we chose Power BI

Part 4 – Our stance on real-time alerting

Part 5  Our collaboration service wrap explained

Part 7 - How our customers are using Diagnostics


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