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Diagnostics service part 3 - everything you need to know about reporting back into the business (and why that’s so important)

March 22, 2018

Modality Systems Diagnostics service goes beyond reporting problems in your Skype for Business and Microsoft Teams environment. It provides you with the intelligence you need, using analytics platform PowerBI, to create a great user experience for your workforce.

In the third instalment of our Diagnostics vlog series, Head of Global Marketing Ian Guest and CTO Nick Seagrave talk about why reporting this data back to your business is so important - whether it's faulty headsets or poor performance at a WiFi access point.

“It’s not just about looking for problems. It’s a tool for continuous service improvement” – Nick Seagrave, CTO, Modality Systems.


Interested in bringing our Diagnostics service to your business?



Continue to part 4 - how to get the user experience right with your technology investment.


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