Is your business providing voicemail services using Session Border Controllers? Managing Consultant Chris Irons explains the upcoming changes to Exchange Online and Exchange Server to be aware of and how they will affect your users.
On the 1st of December 2019, Support for Session Border Controllers will be discontinued. This means that organisations providing voicemail services using a supported Session Border Controller to integrate legacy PBX’s with Exchange Unified Messaging Online will need to move to an alternative.
Skype for Business is not affected; however, it is worth reading Microsoft’s blog on the retirement of Exchange Unified Messaging Online for more information. Other changes to be aware of are:
Unified Messaging in Exchange Online will be retired in February 2020
What this means
- Skype for Business users that are using Exchange Unified Messaging Online will be migrated to the new Office 365 Cloud Voicemail service automatically by February 2020. Administrators will be notified of a migration date that can be deferred.
- Existing Exchange Unified Messaging features such as Outlook Voice Access (subscriber access), Play on Phone, Find Me and Call the Sender will no longer be supported.
Exchange UM Online Auto-Attendants will not be migrated automatically and should be transitioned ahead of time to Microsoft’s Cloud Auto-Attendants.
How this impacts user experience
- Users still receive voicemail as before in Outlook and can playback via the Skype for Business client.
- Voicemail transcription will be improved and powered by Microsoft’s advanced AI.
Office 365 license implications
Your Office 365 licenses will not be affected by this. Enterprise Voice enabled users on Skype for Business Server are automatically licensed for Cloud Voicemail.
Find more information on the retirement of Unified Messaging here.
"Exchange UM Online Auto-Attendants will not be migrated automatically and should be transitioned ahead of time to Microsoft’s Cloud Auto-Attendants."
Unified Messaging (UM) has been deprecated in Exchange 2019
What this means
- Cloud Voicemail is the only supported voicemail platform for Skype for Business users whose mailboxes are homed on Exchange Server 2019.
- Customers who are planning on upgrading to Exchange 2019 must also upgrade to Skype for Business Server 2019 to support integration with Cloud Voicemail.
- Exchange UM Auto Attendants must be migrated to Office 365 Cloud Auto Attendants.
Find more information on Skype for Business Server and Exchange Server migration here.
How Modality Systems can help
We provide full end-to-end consultancy services to help your business plan and execute its migration to Cloud Voicemail. If you need support in preparing for these changes, get in touch with us to discuss your requirements.
Managing Consultant | Modality Systems