There are few who would debate the fact that we are all busier now than we were in the past. The explosion of the internet and other technologies has given growth to new opportunities and set in place a massive transformation in the way we work. Long gone are the days of a paper based internal memo. In today’s fast moving, always on, ‘want it now’ world, presence empowered voice and instant messaging are fast becoming the communication currencies of choice.
However, having the functionality available to multi-task and react quickly is not always enough. We are still only human and in the course of our busy daily routines, with all the distractions and demands on our time, it is all too easy to miss an incoming instant message or call from a colleague, partner or even a customer.